Once your franchise has entered into their partnership with HourWork, we want to make sure that your onboarding process feels as smooth as possible. Among first steps, it is important to ensure that there are no lingering questions around making payments before speaking with one of HourWork's incredible Customer Success Managers. Below, we've outlined details such as how your payment contact can expect your invoice to arrive, navigating the payment portal, and preferred methods of payment.
What Payment Service Does HourWork Utilize?
HourWork will now be processing payments via Maxio. We are excited provide our clients with a more flexible payment option, without requiring any extra work! Starting on 6/12/23, HourWork will not be utilizing QuickBooks' invoicing service.
How Can I Expect To Receive my Invoice?
Upon the signing of your contract with HourWork, you will be able to expect an email delivered from firstname.lastname@example.org. This email will be titled "New HourWork, Inc. Invoice for [Your Company Name]", and will provide a summary of your invoice. The body of this email will include a token which will allow you to View Online, and access your payment portal. This email will also include a downloadable copy of your invoice in PDF format.
Preferred Payment Methods
HourWork strongly encourages our franchise partners to submit payment via ACH. However, users can find instructions for submitting payments via mailed check within the payment portal should they wish.
What If I Pay Using My QuickBooks Invoice
Not to worry, HourWork will be able to connect this information for you. However, moving forward, we strongly urge all franchise partners to begin sending payments via the new invoice sent by email@example.com.
Should you have any questions about your invoice or payment process, please be sure to let us know at firstname.lastname@example.org!